Need help with an order? Our team’s just a click or call away:

(403) 291 2733 / hello@pmhobbycraft.ca

We know you’re excited to get your order—so are we! That's why our shipping and pick-up options are fast, simple, and hassle free!

Order Pickup

Shopping local? Save time with free in-store pickup!

Place your order online and allow up to 24 hours for us to prepare it. Need it sooner? Give us a quick call—we’ll be happy to check if it’s ready. Pickups are available during our regular store hours.

For security, please bring valid photo ID with the same name and address as your order. Sorry, we can’t allow third-party pickups.

Flat Rate Shipping: Canada & United States

Shopping from afar? We’ve got you covered with simple flat-rate shipping across Canada and the U.S.!

Orders are carefully packed and shipped out quickly, so your hobby treasures arrive safe and ready to enjoy.

Note: Shipping to the U.S.

We’re happy to ship your hobby goodies just across the border! Orders to the U.S. go through customs and may incur import duties, taxes, or processing fees. You might see a customs invoice with your package or separately—these charges are the recipient’s responsibility and not covered by our shipping rates.

Return Policy

General Returns:

Unopened, regularly stocked items can be returned within 14 days for a refund or store credit at the original purchase price. Items must be unused, in their original packaging, and in new condition. Returns must include the original invoice.

Non-Returnable Items:

Special orders, discontinued products, clearance items, and certain goods like food, software, glue, paint, batteries, fuel, and glow plugs cannot be returned.

Defective Merchandise:

If your item is defective on arrival, don’t use it—contact us right away. Defects are handled by the manufacturer, and we’ll help with repair or replacement according to their policies. Electronics and engines may need service through authorized centers.

Missing Parts:

Report missing parts within 7 days. We’ll work with the manufacturer to get replacements or provide them from our stock if possible. We don’t take parts from other products to fix missing pieces.

Online Orders:

Items must be unopened, in original saleable condition, and packaging must have no markings. Contact customer service at (403) 291-2733 for return authorization—unauthorized returns won’t be accepted. PM Hobbycraft will cover shipping costs only for incorrect orders; all other return shipping is the sender’s responsibility.

Gift Cards:

Gift cards are non-refundable. Returns on purchases made with gift cards will be refunded back to the card.

Thanks for Helping Us Deliver the Fun!

Shopping with PM Hobbycraft means your hobby projects are in good hands, from our store to your door. We appreciate your understanding as we process and deliver your orders. Following these guidelines helps us make sure your hobby projects arrive safely and smoothly, every time.